Terms and Conditions – Counselee
The use of the Online Counselling Services by a person (you) is subject to these terms of service. These terms of service contain important information, including warranty disclaimers and limitations of liability. Your use of the Online Counselling Services constitutes acceptance of these terms of service.
Limitation of liability
Ananth Jeevan excludes all liability for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these terms, the Counselling Website, the content of the Counselling Website and the Online Counselling Services.
Access and communication
Ananth Jeevan does not warrant that you will have continuous access to the Online Counselling Services. Ananth Jeevan will not be liable in the event that the Counselling Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply. You are reminded that if the Online Counselling Services are unavailable, you may access counselling services by emailing us at : email@example.com
You acknowledge that you are providing your Personal Information out of your free will, either directly to Ananth Jeevan or through a third-party or your organisation. You have the option to not provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to firstname.lastname@example.org . Not withstanding this, if you are accessing our website through a third-party or your organisation, you will have an option to withdraw your consent at any point, provided you explicitly inform the third party or your organisation about such withdrawal of consent in writing, who would then inform us to take the appropriate action.
If you do not provide us with your Personal Information or if you withdraw the consent at any point in time, we shall have the option to not fulfill the purposes for which the said Personal Information was sought and we may restrict your use of the platform.
Confidentiality is an integral part of counselling is seen as essential to ensuring the Counselee’s sense of safety. The counselling process encourages the Counselee to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the Counselee can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the Counselee and Counsellor agree to discuss something with a third party. The only circumstance where confidentiality might be broken would be if there was a serious risk to the Counselee’s life or if another person’s life was at risk; alternatively, in the rare instance where the Counsellor was liable to civil or criminal court proceedings if they did not disclose Counselee information. If at all possible this would be discussed at length with the Counselee beforehand and everything would be done to safeguard Counselee confidentiality despite.
Handling of personal information
Ananth Jeevan holds all records securely and ensures the utmost confidentiality in the treatment of any information held about its Counselees. No information will be disclosed without the Counselee’s written permission, except under certain rare legal circumstances (e.g. Child Protection). We have an access to Records policy and comply with the Data Protection Act 1988.
We may use your Personal Information to:
Identify and reach you;
- Assist you in scheduling appointments, remind you of upcoming or follow-up appointments, as well as cancelled appointments.
- Provide you with further information, products and services and newsletters.
- Better understand users’ needs and interests.
- Personalise your experience.
- Run statistical research (such research will only use your information in an anonymous way and cannot be linked back to you)
- Detect and protect us against error, fraud, and other criminal activity.
- Make disclosures as may be required under applicable law.
- Improve our website, mobile application(s) in order to better serve you.
- Allow us to better service you in responding to your customer service requests.
- Run a contest, promotion, survey or other site, mobile application feature.